Introduction

Welcome to the privacy policy page for the services provided by MTM Automotive. This document explains the types of personal data collected, the methods and legal bases on which it is processed, and how you may exercise your rights regarding that data. In our ongoing commitment to transparency, we have built this policy to help you understand the measures we employ to protect your data and respect your privacy.

We recognize that your personal data is valuable and sensitive. Therefore, our policies reflect a comprehensive approach in compliance with applicable United States privacy laws and guidelines as recommended by advertising platforms such as Microsoft Advertising. We also refer to relevant privacy regulations including, where applicable, the California Consumer Privacy Act (CCPA). Although provisions such as GDPR, LGPD, PDPA, or PIPL might not directly govern our operations in this jurisdiction, we strive to incorporate best practices from global standards to ensure a high level of data protection.

Collection of Personal Information

When you access or use our services, we may collect information that can identify you either directly or indirectly. This includes, but is not limited to, your name, email address, phone number, postal address, and any other information you may provide through online forms, call requests, or during any direct communications with our team. We only collect data that is necessary to deliver our services effectively and to communicate with you responsibly.

The collection of data is performed with your full knowledge, and where required, we obtain your consent before data processing. We also gather non-personally identifiable information such as browser type, IP address, device information, and website usage patterns to monitor, analyze, and improve the user experience.

Our use of cookies on our website is aimed at enhancing your experience. Cookies are small text files stored on your device that track preferences, session information, and other usage data. We implement cookies responsibly and ensure that you are notified about their use. Details on our cookie practices can be found within our cookie policy which is available upon request or through our website's interface.

Legal Bases and Compliance

Our data processing activities are built upon clear legal bases. These include:

• The necessity of the processing for the performance of a contract to which you are a party.
• Your explicit consent where required, particularly for marketing communications and the use of cookies that extend beyond essential functionalities.
• Compliance with our legal obligations and requirements to maintain and secure records and communications.
• Legitimate interests pursued by MTM Automotive which do not override your fundamental rights.

While our practices are aligned with United States regulations such as the California Consumer Privacy Act (CCPA), we have adopted several internationally recognized best practices for enhanced consumer protection. We do not knowingly collect data from individuals under the age of 13 without proper parental consent in cases where it might be required by law.

Use of Personal Information

The personal information that we collect is used in various ways to ensure we can provide you with a premium service experience. These include:

• Improving and personalizing our services and website.
• Communicating with you regarding updates, offers, and changes to our services.
• Fulfilling the contractual obligations of our service delivery.
• Ensuring the security of our systems and preventing any unauthorized use.
• Analyzing website analytics and traffic patterns for continuous improvement.

In exceptional circumstances and only after obtaining your explicit consent when applicable, we may use your information for additional purposes such as targeted advertising relevant to your interests. All such activities follow strict rules to ensure transparency and fairness.

Access, Correction, and Deletion of Your Personal Information

Your right to control your personal data is paramount. You have complete access to any personal information we process about you at any time. Whether you wish to update, correct, or completely delete your information, we are committed to processing your requests in a timely manner. The comprehensive rights include:

• Access: You have the right to request access to the personal data that we hold about you. Upon receiving a valid request, we will provide you with a copy of your personal data within the legally stipulated time period.
• Correction: In the event that any of your data is incomplete or inaccurate, you have the right to request that we correct the information. We take such requests seriously and ensure that any inaccuracies are rectified promptly.
• Deletion: If you determine that you no longer want us to retain your personal information, you have the right to request deletion of your data. We will assess your request and delete your personal information as long as we do not have any overriding legal obligations requiring us to retain it.
• Withdrawal of Consent: If your data processing is based on consent, you have the right to withdraw your consent at any time. Following the withdrawal, your data will no longer be processed for the purposes for which you initially provided your consent.

To exercise any of these rights, please contact us using the provided communication channels. Once your request is verified, we commit to completing the necessary actions within a reasonable time frame, as determined by applicable laws and guidelines.

Data Retention Policy

We adhere to a strict data retention policy which states that your personal information is only retained for as long as necessary to fulfill the purposes outlined in this document and for compliance with our legal obligations. Once the reason for retaining your personal data no longer exists, we take all reasonable steps to ensure its secure deletion.

The retention periods for any personal data are determined based on the type of data, the purpose of processing, and any statutory requirements. If you have any questions about the retention period of your data or require further information, please do not hesitate to contact us.

Data Security Measures

Protecting the integrity and security of your personal information is one of our highest priorities. At MTM Automotive, we implement robust security protocols that include technical and organizational measures designed to combat unauthorized access, accidental loss, destruction, or damage.

These measures include encryption technologies, secure transmission channels, access restrictions, and regular security assessments. Our internal procedures are regularly updated to comply with the latest information security standards. While no data transmission over the Internet or method of electronic storage is 100% secure, we continually strive to ensure that your personal data is kept confidential and secure.

In the event of any data breach, we have established protocols in accordance with legal requirements to notify the affected individuals and take all necessary steps to mitigate any damage.

Third-Party Access and Data Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties outside of what is necessary to fulfill our service delivery or those who assist us in operating our website, conducting our business, or servicing you. These trusted third parties are obligated to maintain the confidentiality and security of your data in accordance with our contractual agreements and guidelines.

In cases where service providers or partners need access to certain information to perform their tasks, we ensure that the data shared is minimal and strictly required. Moreover, if legal necessity and/or governmental requests require us to disclose your personal data, we will do so only after a thorough examination of the request and in adherence to applicable legal standards.

Cookies and Tracking Technologies

Our website employs the use of cookies and similar tracking technologies to enhance user experience, analyze trends, and administer the site. Cookies enable our website to recognize your device and offer a more tailored experience based on your previous interactions.

You have the option to either accept or decline cookies by modifying your browser settings. However, please note that disabling cookies may impact certain functionalities of the website and reduce your overall user experience. We strive to provide clear information regarding our cookie practices, and any significant changes in this practice will be communicated promptly.

Should you wish to know more about our cookie usage and privacy practices related to the same, please do not hesitate to contact us. We are dedicated to transparency when it comes to how data is collected and utilized.

User Rights and Complaints

We firmly believe that you have the right to manage and control your personal data. In addition to the right to access, correct, or delete your information, you have the right to file a complaint with a relevant data protection authority if you believe that our handling of your personal data is in breach of any applicable laws or if you deem that your rights are being infringed upon.

We encourage open communication and invite you to get in touch with us regarding any concerns or questions related to your privacy or data processing practices. Our dedicated data protection team is ready to assist you and ensure that your concerns are addressed as promptly as possible.

Policy Updates and Amendments

Our privacy policy is a living document that may be updated as regulatory requirements change or new best practices emerge. We periodically review and, if necessary, update this policy to reflect changes in our data handling practices, regulatory amendments, or technological advancements.

Any changes to this policy will be posted on this page along with an updated effective date. We encourage periodic review of this document to stay informed about how we are protecting your data. If significant changes occur, we will notify you directly through the contact information provided, ensuring that you have the opportunity to understand and, if necessary, contest any modifications.

Contact Information

If you have any questions about this privacy policy, wish to access or exercise your data rights, or require any additional information regarding the way MTM Automotive processes personal information, please feel free to contact our data privacy team. You can reach us by phone at (813) 404-5838, email at info@mtmautomotive.com, or through written correspondence sent to our physical address at 8437 Gardner Rd, Tampa, FL 33625.

We are committed to responding to your inquiries and requests as quickly as possible and ensuring that you are provided with a clear explanation about our data practices.